tag:status.cognitoforms.com,2005:/historyCognito Forms Status - Incident History2024-03-28T14:40:44-04:00Cognito Formstag:status.cognitoforms.com,2005:Incident/199177662024-02-06T09:21:49-05:002024-02-06T09:21:50-05:00Emails delayed<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:21</var> EST</small><br><strong>Resolved</strong> - Thanks for your patience. Email notifications are sending normally. Email notifications that were not initially sent during the outage time frame have now been sent.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Update</strong> - Emails that were triggered to be sent from between 6:25 pm to 11:59 pm EST on February 5th are now being delivered. We will continue to monitor the situation. Thanks for you patience.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>00:07</var> EST</small><br><strong>Monitoring</strong> - Email notifications should now be sending normally for most customers. We will continue to monitor this incident.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>20:58</var> EST</small><br><strong>Identified</strong> - Our engineers have identified an issue with email notifications not being sent starting at 6:25 pm EST.<br />Our engineers are working to resolve the issue.</p>tag:status.cognitoforms.com,2005:Incident/184266292023-09-08T08:12:08-04:002023-09-08T08:12:08-04:00Square is Experiencing Outages<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:12</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved. Please contact support if you are experiencing any ongoing issues with Square payments on your forms.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:35</var> EDT</small><br><strong>Update</strong> - Square is continuing to look into issues with processing payments. We will continue to keep you updated as we know more. Please click the link below for the most up-to-date status from Square:<br />https://www.issquareup.com/</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>18:28</var> EDT</small><br><strong>Update</strong> - Square is continuing to look into issues with processing payments. Click the link below for the most up-to-date status from Square:<br />https://www.issquareup.com/</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>16:38</var> EDT</small><br><strong>Identified</strong> - Square is currently experiencing issues with processing payments. Cognito Forms connected to Square will not be able to process payments. <br />You can click the link below to view Square's status page related to this:<br />https://www.issquareup.com/</p>tag:status.cognitoforms.com,2005:Incident/175741062023-06-14T17:36:57-04:002023-06-14T17:36:57-04:00Email outage<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:10</var> EDT</small><br><strong>Monitoring</strong> - Thanks for your patience. Email notifications that were not initially sent during the outage time frame have now been sent.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Identified</strong> - Our engineers identified an issue with emails not sending for a short time today. The approximate timeframe is from 10:42am to 11:28 am EDT (14:42 - 15:28 UTC). The outage has been resolved and emails sent after 11:28 am are sending normally.<br /> <br />Our engineers are working to requeue the emails that didn't send during this timeframe. We will keep you updated.</p>tag:status.cognitoforms.com,2005:Incident/158135632023-01-10T16:12:10-05:002023-01-10T16:12:11-05:00Slow response times<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:12</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved and services are back to normal operation.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:56</var> EST</small><br><strong>Monitoring</strong> - Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation. Thanks for your patience!</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:29</var> EST</small><br><strong>Identified</strong> - Some Cognito Forms organizations may be seeing slow server response times. We are currently working on the issue and expect to see a resolution shortly.</p>tag:status.cognitoforms.com,2005:Incident/157740402023-01-04T21:28:04-05:002023-01-04T21:28:04-05:00Email Delay<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>21:28</var> EST</small><br><strong>Resolved</strong> - The issue affecting email deliverability has been resolved, and services should be now back to normal for all users. Thank you for your patience!</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>21:13</var> EST</small><br><strong>Monitoring</strong> - Delayed emails are now being delivered. We will continue to monitor the situation.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>20:03</var> EST</small><br><strong>Update</strong> - Our email service provider is continuing to work on this issue. Normal services will resume as quickly as possible. Thanks for your patience.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:26</var> EST</small><br><strong>Identified</strong> - We've identified a delivery delay affecting our customer's email notifications. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/152682392022-12-15T15:17:56-05:002022-12-15T15:17:56-05:00Integrations and Webhooks not sending<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:17</var> EST</small><br><strong>Resolved</strong> - Integrations should be now back to normal for all Cognito Forms users. Thanks for your patience.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:29</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>13:47</var> EST</small><br><strong>Identified</strong> - We have identified an issue with form integrations not sending. This would include webhooks and triggering third-party integrations such as Zapier, Flow and Make. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/146770872022-12-08T12:47:55-05:002022-12-08T12:47:56-05:00Partial Email Outage<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:47</var> EST</small><br><strong>Resolved</strong> - We have identified and resolved the issue affecting email deliverability, and services should be now back to normal for all users. Thank you for your patience!</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:06</var> EST</small><br><strong>Investigating</strong> - We are actively investigating an outage affecting email deliverability for a small number of Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/88054652021-12-13T07:05:35-05:002021-12-13T07:05:35-05:00Server Incident<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>07:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>09:28</var> EST</small><br><strong>Monitoring</strong> - This issue has been resolved. However, we are continuing to monitor the situation.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>16:52</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing issues accessing www.cognitoforms.com. We are working to resolve this issue as soon as possible.</p>tag:status.cognitoforms.com,2005:Incident/88015122021-12-09T10:21:49-05:002021-12-09T10:21:51-05:00Server Incident<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>10:21</var> EST</small><br><strong>Resolved</strong> - Services should be now back to normal for all Cognito Forms users. Thanks for your patience.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:40</var> EST</small><br><strong>Monitoring</strong> - Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:02</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:02</var> EST</small><br><strong>Investigating</strong> - We are actively investigating a service outage affecting a number of customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/71573612021-06-03T11:35:42-04:002021-06-03T11:35:42-04:00Email delay<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>11:35</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved, and any delayed emails should be sent shortly.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:19</var> EDT</small><br><strong>Identified</strong> - Email notification delivery is currently delayed for HIPAA and verified email customers. This is an issue that has been identified and our email provider is currently working on resuming normal delivery as soon as possible.</p>tag:status.cognitoforms.com,2005:Incident/66636892021-04-02T08:48:15-04:002021-04-02T08:48:16-04:00Email delay<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>08:48</var> EDT</small><br><strong>Resolved</strong> - Email deliverability should be now back to normal for all users. Thank you for your patience!</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>08:08</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>08:07</var> EDT</small><br><strong>Identified</strong> - We are actively investigating an email delivery delay affecting most Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/66348802021-03-24T12:00:00-04:002021-03-29T11:22:44-04:00Server incident<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Resolved</strong> - A partial service outage affecting a number of customers and their forms started at 11:56 am EDT and was resolved at 12:51 pm EDT. This resulted in some customers experiencing long request times when loading forms. We apologize for any inconvenience this may have caused.</p>tag:status.cognitoforms.com,2005:Incident/65953752021-03-23T15:08:26-04:002021-03-23T15:08:27-04:00Email Delay<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>15:08</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved, and emails should be sending normally.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>13:54</var> EDT</small><br><strong>Identified</strong> - Email notifications are currently experiencing a delay. Normal email delivery will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/61084422021-01-25T14:32:05-05:002021-01-25T14:32:05-05:00Viewing Entry Data<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:32</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:30</var> EST</small><br><strong>Identified</strong> - We have identified the issue and directly contacted all affected organizations.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>07:30</var> EST</small><br><strong>Investigating</strong> - We are actively investigating reports of customers not being able to view some entries from a form's Entries page.</p>tag:status.cognitoforms.com,2005:Incident/51140292020-09-17T16:11:30-04:002020-09-17T16:11:30-04:00Errors occur when viewing forms<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>10:39</var> EDT</small><br><strong>Monitoring</strong> - The core issue has been repaired and we’re monitoring the results. We’re continuing to fix any resulting issues for the affected customers.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>09:08</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>08:42</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cognitoforms.com,2005:Incident/50592722020-09-10T13:08:36-04:002020-09-10T13:08:37-04:00Email attachments not being sent.<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>13:08</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. File attachments for email notifications and PowerAutomate should now be coming through. Thanks for your patience. We apologize for any inconvenience this has caused.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>09:10</var> EDT</small><br><strong>Identified</strong> - We have identified an issue where uploaded files are not being sent as attachments via email notifications or through Microsoft PowerAutomate flows. We are working on resolving this issue as soon as possible.</p>tag:status.cognitoforms.com,2005:Incident/49678662020-08-29T08:39:38-04:002020-08-29T08:39:39-04:00Server issue<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>08:39</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved and you should be able to access Cognito Form's website normally. This issue prevented users from logging into Cognito Forms accounts. Public and embedded forms, however, continued to be accessible during this period. We apologize for the disruption and have already begun putting steps in places to help ensure this does not recur in the future.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>08:04</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and we have implemented a fix.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>07:45</var> EDT</small><br><strong>Investigating</strong> - We are actively investigating a service outage that can affecting a number of customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/44577742020-06-25T10:35:40-04:002020-06-25T10:35:41-04:00Server Incident<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Resolved</strong> - We have identified and resolved the issue, and services should be now back to normal for all users. We will continue to monitor the situation that caused a partial service outage. Thank you for your patience!</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>09:43</var> EDT</small><br><strong>Identified</strong> - We have identified the issue that is causing partial service outage affecting a small number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>09:16</var> EDT</small><br><strong>Investigating</strong> - We are actively investigating a partial service outage affecting a small number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/43838912020-06-16T17:41:11-04:002020-06-16T17:41:11-04:00Email Delay<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Resolved</strong> - Email deliverability should be now back to normal for all users. Thank you for your patience!</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>16:31</var> EDT</small><br><strong>Monitoring</strong> - Emails have been delayed due to the Server Incident earlier on 6/16/2020. Emails have been queued and are being sent out.</p>tag:status.cognitoforms.com,2005:Incident/43796302020-06-16T10:07:14-04:002020-06-16T10:07:14-04:00Server Incident<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for the inconvenience.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>08:34</var> EDT</small><br><strong>Monitoring</strong> - Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>06:50</var> EDT</small><br><strong>Investigating</strong> - We are actively investigating a service outage that can affecting a number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/43749542020-06-15T19:02:16-04:002020-06-15T19:02:16-04:00Server slowness<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>19:02</var> EDT</small><br><strong>Resolved</strong> - Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>17:22</var> EDT</small><br><strong>Identified</strong> - Users may be seeing slow server response times. We are currently working on the issue and expect to see a resolution shortly.</p>tag:status.cognitoforms.com,2005:Incident/42520802020-06-01T18:40:12-04:002020-06-01T18:40:12-04:00Server slowness<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>18:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>18:31</var> EDT</small><br><strong>Monitoring</strong> - Services should be now back to normal. We apologize for any inconvenience.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>16:24</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating a server performance issue affecting a number of Cognito Forms customers. We are working to resolve the issue as quickly as possible - thank you for your patience during this time.</p>tag:status.cognitoforms.com,2005:Incident/41996122020-05-26T12:39:59-04:002020-05-26T12:39:59-04:00Server Incident<p><small>May <var data-var='date'>26</var>, <var data-var='time'>12:39</var> EDT</small><br><strong>Resolved</strong> - Services should be now back to normal for all users. Thank you for your patience!</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>11:35</var> EDT</small><br><strong>Monitoring</strong> - Services should be now back to normal for all Cognito Forms users. We will continue to monitor the situation.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - We are actively investigating a service outage affecting a number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/36443942020-03-04T13:06:32-05:002020-03-04T13:06:32-05:00Server Incident<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:06</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for the inconvenience.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:47</var> EST</small><br><strong>Monitoring</strong> - Services should be now back to normal for all Cognito Forms users.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Investigating</strong> - We are actively investigating a partial service outage affecting a number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>tag:status.cognitoforms.com,2005:Incident/32984942019-12-08T08:56:18-05:002019-12-08T08:56:18-05:00Partial email outage<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:56</var> EST</small><br><strong>Resolved</strong> - We have identified and resolved the issue affecting email deliverability, and services should be now back to normal for all users. Thank you for your patience!</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:28</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:12</var> EST</small><br><strong>Investigating</strong> - We are actively investigating an outage affecting email deliverability for some Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.</p>